Frequently Asked Questions

1. What sizes do you offer?

We offer a range of sizes from S-XL to ensure a perfect fit, please refer to our size guide for more details.

2. How can I determine the right size for me?

Check our size guide for measurements and tips on finding the best fit.

3. What materials are your clothes made from?

We prioritise high-quality fabrics. Many of our items feature soft linings and materials like modal, cotton, and ethically sourced fibers. Full details for each product can be found in the description.

4. How do I care for my clothes?

For most of our products, we recommend the below:

Cold Hand Wash, Do Not Bleach, Do Not Tumble Dry, Iron On Low Heat, Do Not Dry Clean.

Specific care instructions can also be found on the label of each item.

5. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and times vary depending on the destination. This is also calculated at checkout. Please refer to our shipping policy for more information.

6. How long does shipping take?

Shipping within the UK typically takes 3 working days once dispatched, while international orders may take 7-14 working days for Europe and the rest of the world. You will receive a tracking number once your order has been shipped.

7. What is your return policy?

We accept returns within 14 days of purchase, as long as the items are in their original condition with tags attached. Please note that items without tags will not be eligible for a refund. Please review our return policy for detailed instructions.

8. Can I exchange an item?

We currently do not offer direct exchanges. If you would like a different size or colour, please follow the return process and place a new order for the desired item.

9. How do I contact customer service?

You can reach us by emailing us on contact@revlilondon.com

We aim to respond within 48 hours.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

11. Are your products ethically made?

Yes, we are committed to ethical production practices and work with suppliers who prioritise fair wages and safe working conditions.

12. Can I cancel or modify my order?

If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us as soon as possible at contact@revlilondon.com

13. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options. Full details are available at checkout.

14. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up to our emails to stay updated on the latest deals.